Warranty Information

Safe Path Living is an authorized Shoprider dealer. Shoprider mobility scooters and power chairs purchased through Safe Path Living are covered by the applicable Shoprider manufacturer warranty, subject to Shoprider’s terms, conditions, exclusions, and product-specific coverage.

Shoprider Manufacturer Limited Warranty

Shoprider’s manufacturer warranty applies to the original purchaser of an eligible product purchased in the United States from an authorized Shoprider provider.

Current Shoprider warranty coverage includes:

  • Echo+, Explorer and Expedition XL4: Shoprider classifies these models as E-Line scooters and provides a 10-year warranty on the structural frame.

  • Dasher 4 and Jimmie Power Chair: Shoprider’s standard scooter and power-chair warranty provides a 5-year warranty on the structural frame.

  • Shoprider’s published warranty also provides coverage for certain electronics and drive-train components, including the motor, transaxle and brake, subject to the specific warranty terms and exclusions.

  • Battery, controller, charger, wear-item and other component coverage may be subject to separate manufacturer terms or exclusions.

The manufacturer warranty generally provides for repair or replacement of eligible defective parts at Shoprider’s discretion. Certain labor, transportation, shipping, installation, wear items, damage caused by misuse or modification, and other expenses may not be covered under the manufacturer warranty.

For complete coverage details, exclusions and current terms, please review the Shoprider Limited Warranty.

1-Year Service Support

Where included with your purchase, Safe Path Living also provides access to a 1-Year Service Contract for covered in-warranty labor repairs.

The service contract:

  • Applies for one year from the purchase date.

  • Applies to the original purchaser.

  • Covers eligible labor associated with approved in-warranty repairs.

  • Is subject to the applicable Shoprider service terms, coverage requirements and exclusions.

Safe Path Living does not manufacture Shoprider products or independently perform warranty repairs. We will assist customers with coordinating eligible warranty and service requests with Shoprider and its authorized service network.

Warranty Registration

Shoprider requires warranty registration to be completed within 30 days of purchase. We strongly recommend registering your product promptly after receiving it.

Please visit Shoprider Warranty Registration to complete the manufacturer registration process.

Keep your purchase receipt, order information and product serial number for your records.

How to Request Warranty Support

If you purchased your Shoprider product from Safe Path Living and believe warranty service may be needed, please contact us at help@safepathliving.shop.

Please include, when available:

  • Your name and Safe Path Living order number

  • Product model

  • Product serial number

  • A brief description of the issue

  • Photos or other information that may help identify the problem

We will review the information and help coordinate the appropriate next steps with Shoprider.

Important Information

Manufacturer warranty coverage is governed by Shoprider Mobility Products, Inc.’s official warranty terms. If any information on this page differs from Shoprider’s current manufacturer warranty, Shoprider’s official warranty terms will control.

Warranty coverage is separate from Safe Path Living’s return and refund policy. Please review our Refund Policy for information regarding returns, cancellations and refunds.