Shipping policy
Shipping Policy
Safe Path Living currently ships mobility scooters and power chairs within the 48 contiguous United States and Washington, D.C.
At this time, we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.
Shipping Cost
Shipping is free for eligible orders shipped within the 48 contiguous United States and Washington, D.C.
Processing Time
Orders are typically processed within 1–3 business days after payment is received and the order is confirmed. Processing times may vary based on product availability, supplier confirmation, holidays, or carrier scheduling.
Delivery Time
Delivery time depends on the product, shipping method, destination, and carrier schedule.
Smaller mobility products may ship by standard ground delivery. Larger mobility scooters may require freight delivery.
Freight Delivery
Some products, including larger full-size and heavy-duty mobility scooters, may ship by freight carrier. Freight delivery is typically curbside delivery unless another service is specifically arranged and confirmed in advance.
Freight deliveries may require a delivery appointment. The carrier may contact the customer directly to schedule delivery.
Customers are responsible for inspecting freight shipments at the time of delivery. If the package appears damaged, please note the damage with the carrier before signing and contact us as soon as possible.
Inside Delivery and White Glove Delivery
Standard freight delivery does not include inside delivery, room-of-choice delivery, unpacking, assembly, or removal of packaging.
If inside delivery, white glove delivery, or additional delivery services are needed, please contact us before placing your order so we can confirm availability and any additional cost.
Tracking Information
Tracking information will be provided when available. For freight shipments, tracking and delivery scheduling may be handled directly by the freight carrier.
Order Changes and Address Accuracy
Please make sure your shipping address and contact information are correct before placing your order. Mobility products may ship quickly after order processing begins, and changes may not be possible once the order has been submitted to the supplier or carrier.
Delivery Issues
If your order is delayed, damaged, missing parts, or appears to have been delivered incorrectly, please contact us at help@safepathliving.shop within 1 business day so we can help review the issue.
Contact
For shipping questions, please contact us:
Safe Path Living
Email: help@safepathliving.shop
Phone: 844-677-2282
We respond within 1 business day.