Refund policy
Return & Cancellation Guidelines
Because many products ship directly from manufacturer warehouses, all returns and cancellations must be authorized and processed directly through Safe Path Living. Unauthorized returns will not be accepted. Customer is responsible for return shipping costs unless item arrives damaged or defective. Authorized returns are subject to a flat 20% restocking fee. Orders already processed or shipped may not be eligible for cancellation.
Return requests must be submitted within 30 days of delivery. Items must be unused, unassembled, in their original packaging, and approved for return before being shipped back. Returns sent without prior approval may not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unused, unassembled and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@safepathliving.shop. Please note that returns must be shipped back to the authorized manufacturer warehouse address provided in your return approval email, not to our administrative office address. Return instructions and authorized return addresses will be provided once a return request has been approved.
Order Accuracy & Confirmation
We strongly encourage all customers to carefully review product specifications, measurements, and compatibility before placing an order. Our team is available to assist with product selection to ensure the right fit.
Order Processing & Fulfillment
Most products ship directly from the manufacturer. Once an order has been processed or shipped, cancellations may not be possible. Estimated shipping and delivery times are not guaranteed and may vary depending on manufacturer inventory and freight carrier delays.
Damages and issues
If your product arrives damaged or defective, please take photos and contact us at help@safepathliving.shop within 30 days of delivery to receive a free replacement or a full refund with no restocking fees. Please retain all packaging materials and provide photos for claim processing. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@safepathliving.shop. Return shipping costs are the customer's responsibility unless the return is due to shipping damage or our fulfillment error.
Final Sale Items
By placing an order with Safe Path Living, you acknowledge and agree to these Return & Cancellation Guidelines